Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and other secure payment methods through Shopify Payments.

Once your order ships, you'll receive a confirmation email with a tracking number. Click the tracking link in the email or enter the number on the carrier's website to monitor your shipment's progress in real-time.

Please contact us immediately if you need to modify or cancel your order.

If your order hasn't been processed yet, we'll do our best to accommodate your request.

Once an order is processed, it cannot be canceled. We apologize for any inconvenience this may cause. Please review your order carefully before finalizing your purchase. 

Shipping Details

• Processing Time: Orders are typically processed within 1-3 business days.                                                                        :Custom orders may take up to 10 days.         

• Delivery Time: Standard shipping typically takes 5-7 business days after processing.

• Tracking: You will receive a tracking number via email once your order ships.

• Time from ordering to receiving can be 7-14 days total, depending on your location.

• We try to keep inventory in stock, however high order volume may change processing times.

Order Processing

Orders are processed Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will be processed on the next business day.

• Processing Time: Orders are typically processed within 1-3 business days                                                                       :Custom orders may take up to 10 days 

Shipping Carrier

We ship via USPS, UPS, or FedEx depending on your location and the size of your order.

Standard shipping typically takes 5-10 business days within the continental US.

Time from ordering to receiving can be 7-14 days total, depending on your location.

Yes, we ship to select international destinations.

We do our best to help in all situations, but we cannot be held liable due to errors committed by USPS, FedEx or UPS and/or addresses entered incorrectly at checkout. If a package is undeliverable/unclaimed/damaged/missing, it is the customer’s responsibility to follow up with the shipping service directly.  PE Inc./Logger Skins is not responsible for lost, unclaimed, damaged, missing, and/or undeliverable packages.

We accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging. Custom or personalized items may not be eligible for return. 

Return & Exchange Conditions:

To be eligible for a return or exchange:

• Items must be unworn and in new condition.

• Tags (if applicable) must remain attached.

• Items must be free of debris, hair, deodorant marks, or any signs of wear or use.

• Items must be unwashed and free of any scents including laundry detergent, perfume/cologne, etc.

Important Notice

• Returns or exchanges that do not meet our conditions will not be accepted.

Contact us to start the return process. We'll provide you with a return authorization and instructions for sending the item back.

Return shipping costs depend on the reason for the return. If the item is defective or we made an error, we'll cover the cost. For other returns, the customer is responsible for return shipping.

We do our best to help in all situations, but we cannot be held liable due to errors committed by USPS, FedEx or UPS and/or addresses entered incorrectly at checkout. If a package is undeliverable/unclaimed/damaged/missing, it is the customer’s responsibility to follow up with the shipping service directly.  PE Inc./Logger Skins is not responsible for lost, unclaimed, damaged, missing, and/or undeliverable packages. 

To ensure that your products can stand the test of time, here are some washing instructions we highly recommend:

Most Apparel Garments:

• Turning Garment inside out (to preserve the print)

• Launder/wash cold with like colors

• Tumble dry low, or hang dry (we recommend to hang dry, to prevent any possible shrinkage)

• If desired, steaming can be utilized to remove wrinkles.

Hats

• We do not recommend washing hats.

• If you need to warm soapy water in sink, hand rinse.

Drinkware

• Hand-wash only